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Local casino member replied to the mediator’s program and you will told you they were wishing to possess an upgrade off their related agency. Since that time, there were not status and the complaint stayed unsolved. The player »BONAPARTEC» is not able to withdraw their profits even though he previously delivered asked proof of address to complete their verification. The new casino need files away from earlier 3 months plus the user said he would send they as he features her or him. The player out of Italy found software items regarding the Aviator games, where bets was incorrectly place more than intended, resulting in extreme losses of €490. The new Issues Group expanded the brand new response going back to the gamer in order to offer evidence of unjust loss but eventually refused the new criticism.
Player’s account had blocked and you can gambling establishment was not addressing their issue.
Despite having complied to the casino’s request casino Jackpot Red review account verification, his membership and you may withdrawal request had stayed below comment. The brand new casino had came back the brand new detachment add up to their gambling account, which he got next increased to 30k euros thanks to to play. He’d recorded a new withdrawal obtain the increased number. The newest local casino got required more data files for confirmation, which had resulted in next waits.
Player’s KYC processes is delaying detachment.
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The gamer contends he need claimed a wager, but the display froze. Despite calling customer service, the guy failed to get an acceptable response. The brand new criticism try denied while the pro didn’t address our very own texts and you will inquiries.
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Player’s withdrawal is delivering put off.
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